How do I impersonate a User?

Users Overview

The Users feature allows portal Admin to manage users in the platform. Users can be managed in Admin Center and Admin Plus.

The User Impersonation feature allows portal Admin to have the ability to impersonate other users on the platform.

Only users who have logged into the platform can be viewed on the front end. To log in a user, see steps below.

When impersonating a user, their messages and email widget will be hidden.

Users Options > Admin Center > Users & Roles > Users > "User"

1. Click on User Options.

2. Select Admin Center from the drop-down menu.

3. Select Users & Roles in the left-hand menu.

4. Click the Users tab.

5. Scroll down to the specific User to log in.

6. Select the Edit user icon to the right of the User.

7. Scroll down to Onboarding.

8. Enable the Has logged in toggle to log in the user.

9. Select Save Changes in the lower right-hand corner.

Users can also be managed in Admin Plus.

User Options > Admin Plus > User

1. Click on User Options.

2. Select Admin Plus from the drop-down menu.

3. Scroll down to Users.

4. Select Users.

5. Select the specific User to edit.

6. Scroll down to Onboarding.

7. Check the Has logged in tickbox.

8. Click Save in the lower right-hand corner.

1. Navigate to the User's Profile of the user to impersonate.

2. Click Impersonate User in the lower left-hand corner.

3. Select Start Impersonation in the dialogue box.

Any action taken will appear as an action taken by the user being impersonated.

4. Select Stop Impersonation in User Options to end the impersonation.