Implementation Guides Overview
Implementation requires careful strategic planning, communication, and promotion. The Implementation Guides provide useful and valuable information for effective and successful implementation.
The Implementation Guides Overview provides information that is essential to utilizing Pathify Implementation Guides. It is advised to begin with The Implementation Guides Overview before proceeding.
In this article:
Help connect stakeholders and engage student and user participation in the growth of the Pathify platform at an institution.
- Portal Admin must recruit 3-5 students to serve as Ambassadors.
- Portal Admin must establish a schedule, proper training, and follow-up for the Student Ambassador program.
- A Student Ambassador will connect stakeholders, contribute to planning and promotion, report system bugs, and provide for and communicate ongoing feedback.
- Increased assistance with oversight and promotion of the Pathify platform
- Varied and increased perspectives
- Improved content building and user feedback
- Strengthened community building
General Guidelines for Creating the Student Ambassador Program
Before recruiting Student Ambassadors, consider the following guidelines:
- Recruit 3-5 Student Ambassadors
- Schedule Student Ambassadors to work 3-5 hours per week
- Plan for at least 1 semester or 3 consecutive months of the program
- Consider Fall and Spring semester as the best time to have Student Ambassadors actively participating
- Ensure Student Ambassadors receive training on all functions of the Pathify platform
Recruit Student Ambassadors
To recruit and employ Student Ambassadors, remember to start with the Student Employment department to request a Student Ambassador position and assist with advertising the position to students.
- Post the position as an internship if funds are unavailable.
- Reach out to mentor programs at the institution and ask program coordinators to share the Student Ambassador opportunity with mentors.
- Utilize an institution's SGA (Student Government Association) program by having an SGA advertise the Student Ambassador position through their channels for communication.
- Advertise the Student Ambassador position directly in a Pathify Group.
- Contact an Advising department for recommendations of students who are interested in being involved in promoting the institution and helping students.
Designate Duties and Tasks
Student Ambassadors can contribute to content building and moderation on Pathify, while checking for and reporting system bugs.
Consider the following tasks:
- Post as the school mascot in groups that have large student populations
- Post content (polls, images, questions, relevant anecdotes) in a group
- Reply to unanswered student posts in a group (or contact appropriate staff member to respond)
- "Like" student posts in a group (that have not been previously "liked")
- Direct misplaced posts to more appropriate groups
- Check for system bugs by testing features on the Pathify platform
- Contribute ideas for the types of posts that might be engaging
Promote the Pathify Portal
Create a user profile in Pathify as the school mascot. Student Ambassadors should take turns as the school mascot by posting a variety of information types.
- Words of encouragement or gratitude
- Student polls with questions relevant to institution experience
- Institution news and events
Depending on additional roles at an institution (SGA, sports, etc.), consider encouraging Student Ambassadors to create and serve as administrators for their own groups in Pathify.
- Groups should be institution- and student-centered
- Student Ambassadors should receive Group Admin training
Pathify values feedback on our platform! Not only do we enjoy receiving feedback and features ideas from staff, we welcome it from Student Ambassadors, too.
- Encourage Student Ambassadors to regularly share feedback
- Encourage Student Ambassadors to meet with our Product team for user testing sessions
- Encourage Student Ambassadors to meet with our Marketing team for persona and message development
The above meetings are generally less than 1 hour and serve as a valuable use of time and resources.
Additional Types of Ambassadors to Consider
- Prospective Student Ambassadors
Connecting prospective students to current students or alumni is often considered a best practice. Through the use of personas, schools can train or counsel current or past students as Ambassadors to prospective students. Once trained, these Ambassadors can answer questions, pose threaded discussions, or connect people considering attendance at the school to the right resource or person. This may include similar comments to Pathify Student Ambassadors or be different based on the workflow of the Admissions team.
- Faculty Ambassadors
Helping faculty acclimate to the Pathify system is a sure way to get more students using the platform as well. Some institutions leverage Faculty Ambassadors, even giving service credit to faculty who are willing to help other faculty find their way around the platform. As well, these Ambassadors can help manage or simply be members of groups such as Faculty Forum, Interdisciplinary Research, Faculty Senate, or more.
- Administrative Ambassadors
Asking a high-ranking executive to spend a day or a week or potentially a month being more “present” for students, faculty, and staff can produce big wins for campus connectivity. Creating a group such as “Ask the President” or “Conversations with the Provost” can be very informative and may actually act as a barometer for culture and satisfaction. Setting up rules and clear directions around these group types (“The President will respond to questions and comments every Wednesday by noon…”) can produce culture boosting communication that should be considered.